Terms of service

Who you are buying from

The Gilded Seam is a trading name of Spiderhunts Technologies Ltd, a company registered in England and Wales (company number 16718403). Registered office: Office 14607, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom. When you order, your contract is with Spiderhunts Technologies Ltd, trading as The Gilded Seam, which is the seller and takes your payment.

What we do

The Gilded Seam makes made-to-measure women’s clothing. Every garment is made in Pakistan and shipped internationally; we have no shop, studio, fitting service or production anywhere else.

You can send us your own design or reference image, or ask for changes to one of our designs. We offer two fabric options. With Fabric + Stitching, we supply the agreed fabric and make the outfit. With Stitching Only, you supply suitable fabric, such as an unstitched suit, and we cut, stitch and finish the outfit. Single pieces are welcome, and we do not offer free samples.

Quotes

Every order is quoted individually and in writing. Customers in the UK are quoted and pay in pounds sterling (GBP). Customers in the USA, Europe and the Gulf choose US dollars (USD), euros (EUR) or pounds sterling (GBP), and the quote is issued in the currency they choose. Customers elsewhere are told the currency of their quote before it is issued. Your quote sets out the agreed design, fabric, measurements and any customisation, the total price, the processing time and how to pay, and it includes delivery and any import charges, as described below. The quote also states how long it remains valid.

Payment

Full payment is required in advance, before any garment is made. You pay only after you have approved your written quote, by card on our secure online payment page, and Spiderhunts Technologies Ltd appears as the merchant on your card statement. Work begins once the full payment has been received and, for Stitching Only, once your fabric has reached us.

Measurements and design

We work to the measurements and design details agreed with you in writing before cutting. Please check them carefully, because custom pieces are made for you alone and cannot be resold.

Fabric you send us (Stitching Only)

Before you send fabric or an unstitched suit, contact us to confirm that it is suitable for your design, that there is enough of it, and how to send it. Please do not post anything until we have confirmed these points.

Sending your fabric to us in Pakistan is a separate shipping stage from the delivery of your finished order. You arrange and pay for sending your fabric to us, unless your quote says otherwise. When you send us fabric or images, you confirm you have the right to use them.

Changes and cancellations

Tell us as soon as possible if you want to change something. Changes before cutting are usually straightforward; after that, they may affect the price and production time. If you cancel a paid order before your fabric is cut, we refund what you paid, minus the cost of any fabric we have already bought for your order; with Stitching Only, nothing is deducted for fabric. Once cutting has started, the piece is being made for you alone, so cancelling at that stage is not refunded.

Because every piece is made to order, we do not accept returns or give refunds if you change your mind, before or after delivery. If your order does not match the measurements or design agreed in your quote, we correct or remake it as set out under “If something is not right”.

Processing time and delivery

Processing takes 5 to 7 working days. It starts once your quote is approved and paid in full and, for Stitching Only, once your fabric has reached us. Processing time does not include shipping, which is added on top and varies by destination. These times are estimates, not guarantees, and we will tell you promptly if anything changes. You pay for delivery, a flat £30 per item (a suit or set counts as one item) unless your quote says otherwise: your quote includes the cost of shipping your finished order from Pakistan to the delivery address you give us when your order goes ahead. Risk passes to you on delivery.

Import duties and taxes

Your quote includes any import duties, taxes and customs or courier fees charged at the destination for your finished order. We ship it delivered duty paid, so you have nothing extra to pay when it arrives. If a courier ever asks you for payment on delivery, contact us before paying anything. The rules differ by country, and our country pages summarise the official guidance.

Colours in photos

We photograph our pieces as accurately as we can, but lighting, the camera and the screen you view them on all affect how a colour appears. The colour of your finished piece may be slightly lighter, darker or warmer than in the photos, and a small difference in shade like this is not a fault. If the exact shade matters to you, ask us before you pay.

If something is not right

Check your order as soon as it arrives and contact us promptly, with photos, if anything needs attention. If your order does not match the measurements or design agreed in your quote, tell us within 7 days of delivery, with photos, and we correct it or remake it without charging for the work. You pay the postage to send it to us and for the corrected piece to be returned to you. Nothing in these terms affects any legal rights you have as a consumer.

Photographs of our work

We may photograph finished pieces for our portfolio. Tell us when you order if you would prefer we did not.

Law

These terms are governed by the laws of England and Wales.