From your idea to your door

Yes. A single outfit is a normal order for us, and it gets the same attention as a bigger one: cut to your own measurements, with every detail agreed with you first. If you’d like a few pieces, put them on one request and we’ll quote them together. We don’t offer free samples, so your first order is the real thing.

Yes. Upload the photo, screenshot or sketch with your quote request and tell us what you love about it, whether that’s the neckline, the sleeves, the length or the embroidery. If a detail won’t work well in your fabric, we’ll say so and suggest an alternative. Everything is agreed with you in writing before anything is cut. Your garment is made to the agreed fabric, construction, measurements and design details, so it follows the style of your photo rather than copying it exactly.

Enter them on the quote form in centimetres or inches. Our size guide shows where each one is taken, and it takes about ten minutes with a soft tape. If you’d rather not measure alone, choose help on the form and we’ll walk you through it on WhatsApp. You can also measure a garment you already own that fits you well and send those numbers instead, as long as you tell us they are garment measurements. We check every number with you before cutting.

Yes. We ask for full payment in advance, before any garment is made. You see everything before you pay: your written quote sets out the design, fabric, measurements, any changes you asked for, the total price, delivery and the processing time. You can pay by card on our secure online payment page. Once you approve your quote and your payment reaches us, we start.

5 to 7 working days. That’s the time we spend cutting, stitching, finishing and checking your outfit. It starts once your quote is approved and paid in full. With Stitching Only, it starts when your fabric arrives with us.

No. The 5 to 7 working days cover making your outfit. Shipping time comes after that and depends on your country and the courier service, so plan for both if you need it by a date. The cost of delivery, with any import duties and taxes, is already included in your quote.

In a written quote, before you pay anything. It brings together the garment, the fabric, any customisation, delivery to your address and the import duties and taxes for your country, in one total. We don’t publish prices because every piece is different. If a courier ever asks you for payment on delivery, contact us before paying anything.

Yes, before cutting. Anything can change before you approve your quote, and small changes before cutting are usually straightforward. If you cancel after paying, tell us straight away. Before your fabric is cut, we refund what you paid, minus the cost of any fabric we have already bought for your order. With Stitching Only the fabric is yours, so nothing is taken off for it. Once cutting has started, the piece is being made for you alone, so cancelling at that stage is not refunded. Because every piece is made to order, a change of mind is not eligible for a return or refund.

If your outfit doesn’t match the measurements or design agreed in your quote, that’s our mistake to put right: we correct it or remake it without charging for the work. Tell us within 7 days of your parcel arriving, with photos. You pay the postage to send it back to us and for the corrected piece to come back to you. Because every piece is made to the measurements and design agreed in writing, please check those carefully before you approve your quote.