Does asking for a quote commit you to ordering?

The moment an order becomes firm

With us, there are two steps, and both must happen before any work begins.

• You approve the written quote. It sets out the agreed design, fabric, measurements, any customisation, the total cost including delivery and import charges, the processing time and the policies that apply.
• You pay in full, by bank transfer, Wise or a card payment link.
• For Stitching Only, making starts once your fabric has also reached us, after we have confirmed it is suitable.

What happens after you pay

Payment is the point of commitment, and the terms change at that moment. If you cancel a paid order before cutting, you are refunded what you paid minus the cost of any fabric already bought for your order; with Stitching Only nothing is deducted for fabric. Once cutting has started, there is no refund. The full terms are in our article on cancelling or reporting a fault and on the payment and cancellations page.

That is why it is worth taking your time at the quote stage. Read it carefully, ask about anything unclear, and only approve when every detail is right.

How to decline politely

There is no need to explain yourself, but a short reply is kind and keeps the door open. Any of these is enough:

• “Thank you for the quote. I have decided not to go ahead this time.”
• “Thanks, I am going to wait until later in the year and will be in touch.”
• “Thank you. Could you tell me what would change if I chose a simpler design?”

Getting a quote worth deciding on

The clearer your enquiry, the more useful the quote. Our guide to writing an enquiry that gets a clear quote covers what to include, and what to look for in your written quote helps you read it. The first enquiry needs only your name, email, country, city, the garment, quantity, service option, design images and notes; your full address comes later, if you go ahead. Start with custom stitching or go straight to the quote form.